VRides Customer Privacy Policy

Information we collect

• Account and contact information, including name, phone number, email, profile image, and preferred language.
• Precise or approximate location, saved places, pickup and destination information, and routes where permission is granted.
• Ride, pooled ride, parcel, booking-for-someone, fare, payment, wallet, reward, invoice, rating, support, and safety records.
• Guest-passenger, emergency-contact, parcel-recipient, and communication information that customers choose to provide.
• Device, app, network, crash, diagnostic, security, and usage information needed to operate and protect the service.

How we use information

We use information to create and manage bookings, match customers with drivers, calculate fares, process payments, provide navigation and live tracking, send OTPs and trip updates, support guest rides and parcel delivery, respond to safety or support incidents, prevent fraud, comply with law, and improve service reliability.

How information is shared

Relevant booking, contact, location, and trip information may be shared with assigned drivers, guest passengers, parcel senders or recipients, emergency contacts, and authorised support staff. We may also use vetted service providers for maps, communications, cloud hosting, analytics, payment processing, fraud prevention, and legal compliance. We do not sell personal information.

Location permissions

Location enables pickup selection, driver matching, navigation, live trip tracking, safety features, and accurate booking records. Customers can manage location permissions in device settings, but disabling them may limit app functionality.

Payments and financial information

Payments may be handled by authorised payment providers. VRides uses payment references and transaction results to manage fares, refunds, rewards, and support. Full payment-card credentials are not stored by VRides unless expressly stated and permitted by law.

Retention and security

We retain information only as long as needed for service delivery, disputes, safety, accounting, tax, fraud prevention, and applicable legal obligations. We use administrative, technical, and organisational safeguards designed to protect information, although no system can guarantee absolute security.

Your choices and rights

Customers may review or update profile information in the app and may contact us to request access, correction, or deletion where permitted by law. Account deletion may be requested through the app. Some records may be retained where legally required or needed to resolve safety, fraud, payment, or contractual matters.

Children

The service is not directed to children under 13. A minor may use a ride only where arranged and supervised as permitted by applicable law and VRides policies.

Policy updates

We may update this policy when our services or legal obligations change. The effective date above identifies the latest version.

Contact us

For privacy questions or requests, contact VRides at vridesforyou@gmail.com.